Website SDK
Connect your website to Inrepli for web chat, form submissions, and future cookie management and behavior tracking.
Overview
The Inrepli Website SDK connects your website to the Inrepli platform.
Adding the SDK allows Inrepli to support website chat, collect form submissions, and prepare for future cookie management and website behavior tracking.
The SDK can be used with or without the Inrepli web chat widget.
Web Chat
The Website SDK allows you to add the Inrepli web chat widget to your website.
During setup, the Setup Agent reviews your website and creates an initial widget design that closely matches your branding. You can adjust the widget's appearance, content, and position before publishing your Live Agent.
The widget can be customized to match requirements such as:
- Brand colors
- Logo and Agent image
- Welcome message
- Widget position
- Opening behavior
- Supported languages
The web chat widget is optional. You can remove or disable it and continue using Inrepli for inbound email, form submissions, WhatsApp, and other connected Channels.
Form Submissions
The Website SDK can collect data from many existing website forms without requiring you to replace your current form tool.
When a Contact submits a supported form, Inrepli collects the submitted information and creates or updates the related Contact and Company records. The Agent can then respond by email so the Conversation can begin immediately.
This allows you to continue using tools such as HubSpot, WordPress form plugins, Typeform, and other supported form platforms.
Form Submission Options
You can choose how form submissions are handled.
With shared submission, the form data is sent to both Inrepli and your existing form platform. This allows your current systems to continue receiving submissions while Inrepli begins the inbound Conversation.
With Inrepli-only submission, the Website SDK prevents the submission from being sent to the existing form platform. The data is submitted only to Inrepli.
Shared submission is useful when you want to introduce Inrepli without changing your current data flow. Inrepli-only submission is useful when Inrepli should become the primary system handling the form response.
Automated Response Settings
Avoid Duplicate Responses
Disable automated responses from your existing form platform when the Inrepli Agent is responsible for responding. If both systems send an automated response, the Contact may receive duplicate messages.
Before enabling Agent responses for a form, review the confirmation emails and automated workflows currently connected to that form.
SDK and Backend Integrations
The Website SDK provides a fast way to begin collecting form submissions and responding to Contacts without rebuilding your existing website forms.
For a more controlled and seamless long-term setup, a direct backend Integration may be recommended when supported. A backend Integration can provide more reliable data transfer, clearer error handling, and greater control over how each submission is processed.
You can begin with the Website SDK and move to a backend Integration later if your requirements become more complex.
Cookie Management
Coming Soon
Cookie management through the Website SDK is coming soon. This feature will help Inrepli manage consent and supported website tracking behavior based on your configured requirements.
Website Behavior Tracking
Coming Soon
Website behavior tracking is coming soon. This feature will allow the Agent to use relevant website activity, such as pages viewed or topics explored, to better understand Contact interests and intent.