Playground

Playground

The Playground is a working version of your Agent displayed on a mockup of your website. It allows you to see how the Agent will interact with Contacts before publishing it to your live Channels.

In the Playground, you can act as different types of Contacts and test complete inbound Conversations. You can ask questions, provide Company information, request a meeting, or respond in different ways to see how the Agent handles each situation.

Test the Full Contact Experience

The Playground allows you to test more than individual Agent responses. You can review the full inbound process from the first message through the next business action.

During a test Conversation, you can see how the Agent:

• Answers questions using your Agent Training
• Collects Contact and Company information
• Enriches available data
• Determines whether a Contact is qualified
• Assigns the Contact to an Account Manager
• Presents available meeting times
• Escalates the Conversation when human review is needed

Testing different scenarios helps you understand how the Agent will behave with real Contacts and identify where its Training, Rules, or settings need to be adjusted.

Follow the Guided Setup

The Playground includes a guided workflow that helps you prepare your Agent without repeatedly moving between documentation and platform settings.

The workflow directs you through the main areas that affect the inbound experience. You can review the Agent's Training, Qualification Rules, Assignment Rules, Scheduling settings, workspace settings, and user settings while continuing to test the Agent.

This allows you to make a change and immediately see how it affects the Contact experience and the way your team will use Inrepli.

Prepare Your Live Environment

The Playground is designed around the same setup your business will use after launch. Changes made during setup and testing are saved and carried into your live Inrepli environment.

This includes:

• Live Agent Training and behavior
• Qualification, Assignment, Scheduling, and Escalation Rules
• Connected Channels and Integrations
• Workspace settings
• User settings
• Account Manager profiles and availability

You do not need to recreate your setup when you connect Inrepli to your website or other Channels. The Agent, platform workspace, and user settings you approve in the Playground become the basis of your live environment.

Continue testing different Contact scenarios until the Agent responds and takes action in the way your business expects. Once testing is complete, you can connect your Channels and publish your Live Agent.