Introduction

Why Inrepli?

Inrepli helps businesses deploy an inbound Agent without the complexity of a traditional enterprise platform. The platform is designed to make initial setup and ongoing inbound orchestration simple while still supporting detailed rules, integrations, and workflows.

Set Up Your Agent with Less Manual Work

Inrepli includes a Setup Agent that guides you through the initial setup process. The Setup Agent reviews information about your business and prepares the core settings your Agent needs.

The Setup Agent will help configure:

• Agent Training
• Data Enrichment
• Qualification Rules
• Assignment Rules
• Scheduling Rules
• Connected Channels

The initial setup provides a strong starting point. You can then test and improve the Agent based on your business requirements.

Why Start with an Inbound Agent?

An inbound Agent is often one of the most practical ways to introduce AI into a business. The Agent responds to people who are already contacting your business and helps them take the next step.

Businesses that have not deployed an Agent can use Inrepli as their first AI workflow. Businesses that already use AI can add Inrepli to improve how they manage inbound Contacts.

What Your Inbound Agent Can Do

Your Inbound Agent helps your business respond to and manage new Contacts across connected Channels.

The Agent can:

• Respond to Contacts immediately in 70+ languages
• Answer questions using your Agent Training
• Help Contacts find information without waiting for a team member
• Check whether Contacts are qualified
• Assign qualified Contacts to the right Account Manager
• Help Contacts book meetings
• Organize and record Contact, Company and Conversation information
• Escalate Conversations when human support is needed

These workflows help reduce missed opportunities and shorten the path from the first Contact interaction to the next business action.

Improve Inbound Productivity

Inbound Contacts have already taken an action to reach your business. Responding quickly and consistently can improve the likelihood that a Contact continues the Conversation and becomes a customer.

Inrepli helps your team manage these interactions without requiring an Account Manager to respond manually to every initial request. Your team can focus on the Conversations and Contacts that need direct human involvement.

Fine-Tune Your Agent

Every business has different requirements. After the initial setup, use the Playground to test how your Agent responds and manages common scenarios.

Continue testing and updating the Agent until its behavior matches your business processes. Once testing is complete, you can connect the Agent to your Channels and publish your Live Agent.