Email

Overview

Many B2B websites provide shared email addresses, such as sales@company.com or info@company.com, for inbound inquiries.

You can connect these email addresses to Inrepli so the Agent can monitor new messages, respond to Contacts, collect information, complete Qualification, assign the Contact to an Account Manager, and help schedule a Meeting.

Connect an Email Account

Inrepli supports Integrations with Google and Microsoft email accounts.

After an email account is connected, the Agent can manage inbound messages sent to that address. This allows your business to provide consistent support at any time without requiring a team member to monitor the inbox continuously.

The Agent can:

• Respond to new inbound emails
• Answer questions using Agent Training
• Create or update Contact and Company records
• Complete Data Enrichment and Qualification
• Assign qualified Contacts to an Account Manager
• Help Contacts schedule Meetings
• Escalate Conversations when human review is required

Shared Inbound Email Addresses

Shared addresses such as sales, information, or inquiry inboxes are well suited for Inrepli because they often receive messages from new Contacts.

Connecting these addresses allows the Agent to respond quickly while keeping the full Conversation associated with the relevant Contact and Company records.

If the same Contact has already communicated through another Channel, Inrepli can use matching Contact information to connect the email Conversation to the existing Contact profile.

Human Involvement

The Agent handles inbound email when it has enough information and authority to complete the next action.

When human judgment is required, the Agent can assign or escalate the Conversation to an Account Manager or another User. The assigned team member receives the Conversation history and the information already collected by the Agent.

This allows your team to focus on qualified opportunities and Conversations that require direct human involvement.