Verification

Verify identity and contact details

Verification helps you understand whether a Contact's identity and provided information appear accurate. It focuses on whether the Contact appears to be who they claim to be by checking identity, Company affiliation, Contact information, and other provided details.

How verification works

The Agent reviews several dimensions when determining a Contact's Verification result. The main verification dimensions are:

• Company affiliation
• Authenticated Contact information
• Accuracy of provided information

The Agent uses available evidence from the Conversation, connected Channels, and reliable public sources. When information cannot be confirmed, the Agent records the uncertainty rather than automatically treating the information as false.

Company affiliation

Company affiliation determines whether the Contact appears to represent the Company they provided. The Agent may confirm Company affiliation through:

• A work email address that matches the Company's domain
• Public information showing that the Contact works for the Company
• Information provided during the Conversation
• Other reliable professional or Company sources

A matching work email address is a strong verification signal. However, a Contact may still have a legitimate Company affiliation even when they use a personal email address or have limited public information.

Authenticated Contact information

Authenticated Contact information determines whether the Contact has access to the email address or Channel they provided. The Agent may authenticate Contact information when:

• The Contact replies from the provided email address
• The Contact enters a one-time code sent to their email address
• The Contact interacts through an authenticated Channel
• The Contact completes another verification action supported by Inrepli

Authentication confirms that the Contact can access the provided Channel. Authentication does not confirm that the Contact is qualified or that every detail they provided is accurate.

Accuracy of provided information

The Agent checks whether the information provided by the Contact is consistent with available evidence. The Agent may review:

• Name
• Job title
• Company
• Work email address
• Phone number
• Company website
• Location
• Other information collected during the Conversation

The Agent looks for supporting information and inconsistencies. If the Agent finds conflicting information, the conflict is included in the Verification reason.

Verification levels

Each Contact receives one of three Verification levels: High, Medium, or Low.

High verification

High Verification means that strong evidence supports the Contact's identity, Company affiliation, and provided information. For example, a Contact may receive High Verification when they use a matching work email address, respond through that email address, and have public information confirming their role at the Company.

Medium verification

Medium Verification means that some information is supported, but one or more important details remain unconfirmed. For example, the Agent may confirm that the Contact controls their email address but may not find reliable information confirming their Company affiliation.

Low verification

Low Verification means that the Agent found limited supporting evidence, conflicting information, or signs that some information may be inaccurate. Low Verification does not automatically mean that the Contact is fraudulent or should be rejected.

Some legitimate Contacts may have limited public information or may choose not to complete additional verification steps.

Verification reason

The Agent provides a summary explaining the assigned Verification level. The summary may include:

• Information that was confirmed
• Information that could not be confirmed
• Evidence supporting the assessment
• Conflicting information
• Verification actions completed by the Contact

The Verification summary helps your team understand the result without repeating the full verification process.

Channel verification

Inrepli also verifies individual Contact Channels. A Channel may include:

• Email address
• Phone number
• Website chat identity
• Messaging account
• Other connected Contact methods

When a Channel is verified, Inrepli records the date and time of verification. The verification timestamp helps your team understand when the Channel was last authenticated and improves Contact data quality for future follow-up campaigns.

A previously verified Channel may become outdated. Your team should consider the verification timestamp when deciding whether additional verification is needed.

Spam detection

The Agent monitors inbound messages and Conversations for potential spam across connected Channels. Spam may include:

• Automated promotional messages
• Irrelevant solicitations
• Fraudulent requests
• Malicious content
• Messages that do not represent a legitimate business opportunity

Messages and Conversations identified as spam are placed in the Spam folder. Your team can review the Spam folder when needed. Spam detection does not permanently delete the Conversation.

After a Contact is confirmed to be spam, the Agent will stop responding to that Contact.

Require email verification before scheduling

Require a Contact to verify their email address before they can book a meeting. This helps prevent meetings from being booked with incorrect, inaccessible, or fraudulent email addresses.

If the Contact does not complete verification, they cannot continue to meeting selection. You can enable this setting in the Personal Settings' Calendar section.

How to use verification results

Review Verification together with the rest of the conversation signal, not as a standalone decision. The most useful inputs to consider alongside Verification are:

• Qualification
• Conversation context
• Contact intent
• Your team's judgment